EE
Edward E
1 reviews | Active since Mar 2009
05 Nov 2021, 15:17
*********** and Illiterate, Who knows???????
Numerous emails sent to you to cancel a contract since March 2021 and yet you still cannot get it right! Your staff dealing with your Twitter account do not read!!! How many emails must be sent before you read it and cancel the contract!!! Pure uselessness and ***********. Doubt if you know HOW TO TREAT A CUSTOMER FAIRLY!!!!
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Replies (2)
Vodacom's replyOfficial
08 Nov 2021, 08:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2021, 08:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Edward E's updateReviewer Update
12 Nov 2021, 11:08 Good Day Vodacom I am convinced the staff at Vodacom cannot read or possibly illiterate!!!! How difficult is it to READ and follow instruction!!! I have provided all the relevant information and proof that Mrs D****ing cancelled her contract, paid all outstanding monies, YET YOU CANNOT GET IT RIGHT!!!! @*** Mrs D****ing emigrated to the UK and cancelled her Vodacom contract before she left. All the relevant steps were followed by her yet Vodacom continue to either debit her bank account with unauthorised deductions or send her correspondences stating she owes them money!! I have sent all the relevant documentations to them and they still cannot get it right. Your assistance would be appreciated. Mrs D****ing was included in this email. An urgent response is awaited on this matter.
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Edward E's update12 Nov 2021, 11:08
Reviewer Update
Good Day Vodacom I am convinced the staff at Vodacom cannot read or possibly illiterate!!!! How difficult is it to READ and follow instruction!!! I have provided all the relevant information and proof that Mrs D****ing cancelled her contract, paid all outstanding monies, YET YOU CANNOT GET IT RIGHT!!!! @*** Mrs D****ing emigrated to the UK and cancelled her Vodacom contract before she left. All the relevant steps were followed by her yet Vodacom continue to either debit her bank account with unauthorised deductions or send her correspondences stating she owes them money!! I have sent all the relevant documentations to them and they still cannot get it right. Your assistance would be appreciated. Mrs D****ing was included in this email. An urgent response is awaited on this matter.