*********** and Horrible service

<p>Complaint on VODACOM</p> <p>Regarding cell phone no 072 *** 7*9*</p> <p> </p> <p>On the 24th March a person from Vodacom Direct contacted me and said because my son did not upgrade his cell phone contract we now qualify for a better premium. She told me my son will get better benefits. She never mentioned a complete contract change.</p> <p> </p> <p>On 1st April he noticed that he has no data available and that the contract is now a “MESSENGER CALL CONTRACT”. I phoned Vodacom Direct and spoke to Siya. He was not even able to tell me what the Messenger Call package was about. He ensured me though that he will find out and come back to me, and that the contract will be changed back to the original Smart M package. Nothing happened.</p> <p> </p> <p>- The first week in May my son noticed he was still on the messenger call package and I phoned Vodacom Direct again and spoke to Thando. She informed me that I can’t just change package and it must be a whole new contract with a handset for R478.99 per month. I was not satisfied but said okay to go ahead and change it back to the smart M package. Again NOTHING HAPPENED.</p> <p> </p> <p>- End of May my debit order on the cellphone contract was R6000!!!!!! Totally unacceptable</p> <p> </p> <p>- I Phone again on 2nd June and demanded to speak to a manager. I then ended up with Aiden. After investigating everything he told me that the messenger call package can’t even be used on a cellphone and is for an intercom system. And that I’ve been paying out of bundle rates the whole time!!!! Thus the R6000 account. He ensured me that this will be fixed immediately, and that Vodacom must give me a credit for this huge amount deducted that was not in my control. I will also be switched back to the Smart M package immediately – without a new contract – seeing that none of this **** was my fault. He told me that the premium will be R299 from end June. He sent me a quote. This quote was also not for the right amount.</p> <p> </p> <p>On 30 June I’ve send a second request on this query, and received an email that my query will be solved in 24 hours. NOTHING HAPPENED. This month the debit order for this cell phone was more than R7000!!! Totally unacceptable I simply cannot afford premiums like this. Seeing that the error was on Vodacom side.</p> <p> </p> <p>On 1 August I’ve send a third request after a month has gone by and still no answer received. This month the debit order for the cellphone contract is more than R8300. How the hell is that possible??</p> <p>Seeing that everybody at Vodacom is *********** to help sort this mess I clearly need some expert advice now?</p> <p> </p> <p>I want this matter solved ASAP, and the money refunded for the premiums deducted from me, for a contract that was changed by a Vodacom employee who clearly did not know what they were doing.</p> <p>The three months error is adding up to more than R21000.</p> <p>I am indeed very unsatisfied and unhappy to say the least. I’ve been a customer of Vodacom for many years and now that I need assistance to sort out their mess nobody is willing or able to help me.</p>