JG
Jarryd G
1 reviews | Active since Mar 2023
22 Mar 2023, 09:58
*********** and ********** service
Vodacom is absolutely ***********. I have tried twice now to cancel my contract (which expired in February) as I've been charged against my will. People working in the cancellations call centre are absolutely *******! When people call cancellations, they are there with ONE agenda, to CANCEL. I don't want to be told about deals elsewhere, if I did, I'd have called SALES. DO NOT get a contract through Vodacom, they notify you of the expiration date of your contract yet keep billing your account. I am absolutely disgusted by their service.
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Replies (2)
Vodacom's replyOfficial
22 Mar 2023, 10:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Mar 2023, 10:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JG
Jarryd G's updateReviewer Update
22 Mar 2023, 10:32Thank you Vodacom, someone has already reached out and the issue has hopefully been resolved.
JG
Jarryd G's update22 Mar 2023, 10:32
Reviewer Update
Thank you Vodacom, someone has already reached out and the issue has hopefully been resolved.