*********** and **********

On the 24/3 I attempted to purchase a data bundle of 1Gb for 30 days for R299 using the Vodacom app. Like I have done so before in the past. It was unsuccessful. I then attempted this again, unsuccessful. I did it a 3rd time unsuccessful and gave up. When my phone connected to a WiFi hotspot I suddenly recieved 3 notifications from my bank telling me that R299 was deducted from my account 3 times over. In total R900. But I had yet to receive any data. I immediately called Vodacom and their response was for me to wait as it may take time for the data to upload. I waited... About 4 days and nothing. Basically it's been a 2 weeks nightmare or dealing with incompetency from Vodacom constantly contradicting themselves over the following two weeks. It's finally ended with them telling me I need to tell my bank to reverse the charges. To make matters worse, the bank is going to charge me R80 per amount I am querying. That is a total of R240 that I must fork out my own pocket for Vodacoms complete lack of competence.

Vodacom owes me R900 fully paid up!

I am sick an tired of running after Vodacom trying to get them to rectify this mess! I want my money back from you ******! You already ***** enough of my money daily with your exorbitant data fees.

This is plain **************** and the fact the the onus to get my money back lies purely with the customer is utterly shoddy customer service.

Vodacom need make a direct payment of R900 to my account today!!!! I've had enough of being messed around!!!

And the ****** have the nerve to send me an SMS saying my query has been resolved with no one having resolved anything. You guys are ******! Stop *****ing people's money