1 reviews | Active since Apr 2012
*********** and empty promises
I upgraded at Vodacom 4U Mooirivier Mall on 7 Dec 2017, got my new phone, paid the R150 service fee and my slip and e-mailed quote both showed 10 Gig free data. We went on holiday to the Cape and I only started up my new phone on the 12th of Dec. To cut a long story short - my upgrade was never processed, which caused an extra R723.87 already debited from my bank account. I have made numerous calls since 12 Dec and visited the Vodacom 4U shop twice and all I get is empty promises that the problem will be rectified.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Janet,
I'm terribly sorry for the delay in response.
I've responded to you via email with feedback.
Thank you for your patience.
Regards,
UW
Dear Janet,
I'm terribly sorry for the delay in response.
I've responded to you via email with feedback.
Thank you for your patience.
Regards,
UW