*********** and dishonest

Vodacom contact Centre staff is highly *********** and not well trained. How do they allow a Sim swap to go through without my permission? As a result, ********** were able to make payments to the value of R13 000 using the cellphone banking channel. Now one of your forensic investigators jabulani has the nerve to tell me that vodacom does not process internet banking transactions and that the Sim swap authentication was done as per call centre procedure. What is that procedure? What security questions were asked? Can vodacom provide a call recording for that? If it's so easy for vodacom to process Sim swaps without the necessary verification checks, maybe it's time I cancel all my contracts and switch to another network. Plus your network is terrible!!