*********** and disgraceful!!!

NEVER have I received such poor service at Vodacom in my whole 17 years that I have been a client. My contract expires at the end of the month and I wanted to switch over to prepaid. Upon contacting Vodacom, they wanted to offer me a better deal on an upgrade. I then said I will consider it, depending on the deal. The consultant assisting me was so *********** that she couldn't even find the deal I was seeing on Vodacoms website. She said she will then put what they call a 'Deal Match' through and phone me back. Later that day, no feedback, I called again, I was informed a message was left for that consultant to get back to me... Nothing. I didn't hear anything the next day, so I phoned the following morning, only to get informed a deal match takes 24-48hours. Waited patiently and the following evening I was contacted. I was informed they can't match the deal...A deal that was on their website, a deal which since has been revised. I am so furious, because I could have upgraded myself on their website with an excellent deal, which now has changed. The consultant couldn't even offer me something else. I am absolutely appauled by the *********** and utterly disappointing service by Vodacom!!!