*********** and deceiving agent

I had the baddest experience with Vodacom Online Upgrades. I was mislead, **** to and deceived by an agent with the name Rylent. Where we would have saved more than R400 a month, our installment went up with almost R500 on the one cotract. on the other one, the installment was R400 more than the quotation he gave. I received the wrong device and it did not had the capabilities he said it had. After returning the device he promised to resolve the issues and up to date (a week and a half) he did nothing. Another agent cancelled my upgrade within one / two days. As customers of Vodacom for a very log time, we are greatly unsatisfied and on the verge of cancell all our contracts with Vodacom.