*********** and Careless customer service

End of October I went to the Vodacom Shop in Century City to upgrade my phone and contract. I experienced pure service and wrong advice. Phone calls were not returned, as a result on 5 out of 6 days I had to go personally to the store. Store manager can't help, everything must be decided by the head office. Here is the thing, if I upgrade my contract for another 2 years the main reason is because I like a new \working"phone. In case of a defect in the first 7 days I'd expect the device to be replaced"