*********** and arrogant service to an old and clearly unvalued business client

Pathetic service. I have been a business customer since year 1997 and this week I cannot even convince this fat arrogant company to CALL ME BACK.

I am gobsmacked at this. I have a genuine query. So Vodacom has cancelled its business email address for queries from business account holders. I tried their pathetic help number ***. No answer and eventually the service dropped my call. CALL ME BACK does not work from the website service. So two days on I am no closer to actually getting my problem resolved. Now I am arguing with some person on their Twitter/social media resolution team as to whether I should have called their *** help number or not. I am being refused the option of a call back. This is genuinely the WORST service I have ever experienced from a major SA company ever. Who is this person debating with me on Twitter direct message as to whether I have used the call centre number correctly or not? They should be fired. Clearly the customer comes last.