*********** and 0 SERVICE! STAY AWAY. Trying to cancel your contract is worse than trying to break up with a crazy ex!

They don't even deserve 1 star!! WORST EXPERIENCE trying to cancel contract!!!!! I decided to port my number to another provider because of a better deal. I went through the steps of enquiring about early cancellation fee etc. Doing everything by the book. They tried their best to offer me a matching deal, but having been with them since 1995 - and received no real loyalty in return I decided to still move... I made payment on the amount requested - which INCLUDED December as stated on the statement/invoice. And My DD had already gone through as well. I asked for an email stating cancellation was in affect and final - and received it. (We won't go into the issues I had of Vodacom stalling the porting of my number and not being able to receive calls from some service providers for days afterwards which took numerous calls and emails to try and sort! Maybe that's another post!!) Then at the end of the month I received notification that Vodacom have debited my account for the next month's fee. (my account was supposed to have been cancelled and over) I spend literally hours trying to get through - being passed from one department to another - or just being cut off. To try and get someone to answer the 'why?' was like drawing blood from a stone!!! I eventually sent an email and a lady phoned me to say that it was a system error and that I must reverse it - and that my account is definitely cancelled. I even received a statement a week later which showed my NIL balance. I owed NOTHING!! Vodacom cancelled. The end... well, no! 1 month later... Today I received an email from attorneys saying my Vodacom account is in arrears, that I've been handed over and that if i didn't pay it would affect my credit rating. Again, I tried to contact Vodacom, got passed to various departments, was told the line was bad and that I would be phoned back - but never was. Again spending hours trying to get through, then once through, to someone who could actually help - and no one could - or did - or would!... I sent emails to all the email addresses I could find - received no contact only automated replies...etc. I then sent the statements and correspondence from Vodacom to the lawyers - and was called by them. A lady listened to my story - and said I basically have to pay or I'll be handed over to the Credit Bureau and the credit rating affected. I tried to explain - ad that even my statements said NIL is owed. She just stonefaced and basically said I have to pay. I have now paid purely because I want a clean credit rating - but all I can say is I will NEVER, EVER, EVER use or support anything that has anything to do with Vodacom. They make it so difficult to resolve any issues - especially when it is their fault. Trying to contact them is downright impossible and their call centre people can't help with anything (like they just read from a manual) and just put you through to the 'press 1 for..." instead of the correct departments. I will sing this story like a flippen canary to everyone who will listen and make sure everyone I know STAYS AWAY from Vodacom. In my eyes they are ******.