*********** agents, horrible experience! Don't use vodacom

<p>Dear Vodacom</p> <p>Firstly I'd like to say that your call centre customer service sucks! </p> <p>I've been sent from pillar to post with no resolution to my problem and it seems that you employ idiots in your retentions department!</p> <p>I initially got migrated from Nashua Mobile to Vodacom and that's when my nightmare started.</p> <p>My core subscription price increased yet I still received the same amount of data monthly.</p> <p>When my contract was due for an upgrade (contract end date 31 October 2016) it was never processed due to system issues and this went on for some time.</p> <p>I was absolutely disgusted at the way i've been treated and decided to cancel.</p> <p>A few days later I called back to halt the cancellation. I spoke with a lovely lady named Beryl and opted for an upgrade with no device but 2G data at R109 per month which to me was great value for money.</p> <p>This also did not materialise as my number was still moved to prepaid which is not the agreement.</p> <p>Every time I called back it seems as if no one knew what was happening on my account and no one was able to assist.</p> <p>Then I was informed that someone at Midrand assisted me who assured me everything will be rectified.</p> <p>I was told by Sipho in retentions/cancelations that a request would be logged to move my number back to contract and it still hasn't happened.</p> <p>I was promised callbacks and no one kept to their word.</p> <p>I'd like to point out that Felicity in your retentions department is the main reason that I'm really ****ed off as she was not willing to help and actually put the phone down on me.</p> <p>The last person I spoke with is Webster (in cancellations)</p> <p>He promised to assist and I'm still awaiting his feedback.</p> <p>I was then told that I can no longer upgrade because it was too late to cancel my cancellation request and my number was converted to prepaid on the 31st October 2016 which I was okay with as my spouse got a better deal for us with Telkom.</p> <p>I confirmed with the agent on the line that everything was in order and I have nothing owing to vodacom as I have completed my 24 month contract (contract started October 2014 with Nashua Mobile)</p> <p>What really puzzled me was 3 invoices I received which stated that I have incurred early termination charges ect. I assumed that it was a system error as according to one of the agents I spoke to, there are two systems which show different cancelation dates.</p> <p>How can I be charged for early termination when I have completed my contract? </p> <p>I've received threatening messages about legal action and overdue arrears.</p> <p>I am ****en ****ed off and I don't have the time or patience to sit on a phone to resolve this matter only to discover that nothing is recorded on the system and I have to explain myself all over again.</p> <p>This is causing havoc on my ITC and I want this matter resolved before the month is over.</p> <p>I want nothing more to do with vodacom and I want my number removed from the system.</p>