*********** Agents / False Information

<p>On Saturday (15.10.16) I visited the Vodacom Shop @ the Glen in Johannesburg South and was assisted by a few agents, and while there I asked for them to check for me when I was due for an upgrade ****ha nicely checked for me and said I could do it in November or December this year. I just called now to the Vodacom customer care and spoke to Dineo who assured me that I can upgrade 3 months prior to the actual date which is in December 2016. She then put me through to the relevant dept. where I spoke to Yvonne who first of all could not find my details for whatever reason which left me very frustrated as I had to repeat myself over and over again, eventually she found my details and informed that I was not eligible for an upgrade till December (11.12.16) to be exact. Now Vodacom please tell me how is it that your staff can not know what is happening and give such different answers @ one go? I question the level of competency in your company, clearly your stuff is not properly trained on the products offered and these are people we rely on for assistance??? I am very disappointed to say the least, which has made me think @ the end of my contract I will not be staying with Vodacom rather look elsewhere where the staff knows what is happening and how not this guess work from you Vodacom.</p>