*********** agents, bad service

<p>I recently changed banking details and informed Vodacom of the change timeously. They confirmed telephonically and via email that my new banking details have been saved and will be used for my next debit order. On the 1st they tried to debit my old account and the payment was rejected. I immediately informed vodacom of this and there have been back and forth emails where they confirmed accounts is handling it and it will be rectified in 24 working hours. 24 working hours passed and I'm now on day 11 and the issue is still not resolved. In the meantime I have received sms's from Vodacom advising me of 3 different ways to pay my "arrears" account. I tried to pay manually and all 3 of these options did not work. Vodacom have tried to debit my old account 6 times even after i have informed them of the issue. I have emailed MULTIPLE different call centre emails but have had no luck. Ref 1- ********** 9260</p>