BM
Bianca M

1 reviews | Active since Oct 2015

03 Oct 2015, 05:52

*********** After Sales Consultants

I ordered a device on Saturday 26 Sept 2015. The sim that accompanied the device should be ported. After many daily phone calls and a detailed email to their so called supervisor the sim has yet to be ported after guaranteeing that it would be done be Friday , 2 October 2015. They claim next delivery yet I had to wait 4 days for my device. I've always recommended Vodacom to family and friends as wel aerated them highly but I can guarantee you after my contract expires I shall be taking my business elsewhere. I am so frustrated as everytime I call they are just seem be non chalant. My husband thought it wise to go into a vodashop oh to be advise the d vise to is not even on my account. I just want this to to be sorted and for them to do as I ask without delay all the time. I even look logged a complaint with Vodacom customer care supervisor Dorayn and after sales supervisor Tebogo. Not one of them has got back to me. I am disgusted and disappointed In this pathetic service. My order number for my device was ***9.

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2015, 07:52
Official
Hello Bianca Martin09,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team