1 reviews | Active since Oct 2015
*********** After Sales Consultants
I ordered a device on Saturday 26 Sept 2015. The sim that accompanied the device should be ported. After many daily phone calls and a detailed email to their so called supervisor the sim has yet to be ported after guaranteeing that it would be done be Friday , 2 October 2015. They claim next delivery yet I had to wait 4 days for my device. I've always recommended Vodacom to family and friends as wel aerated them highly but I can guarantee you after my contract expires I shall be taking my business elsewhere. I am so frustrated as everytime I call they are just seem be non chalant. My husband thought it wise to go into a vodashop oh to be advise the d vise to is not even on my account. I just want this to to be sorted and for them to do as I ask without delay all the time. I even look logged a complaint with Vodacom customer care supervisor Dorayn and after sales supervisor Tebogo. Not one of them has got back to me. I am disgusted and disappointed In this pathetic service. My order number for my device was ***9.
Thank you for raising your complaint with our team.
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Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
