*********** advisors

Good afternoon to whoever this may concern. After months of dealing with Vodacom’s mess up, I’ve decided to terminate my contract. I called up on the 31st Jan to find out how much it would be to cancel this contract. I called the number ***, but I cannot remember the lady’s name and I asked her “is this the retentions team” she then confirmed yes. I asked her how much it would be to cancel the contract she confirmed R2500. I even double checked with her if that was the correct amount. I called this morning and spoke to a guy in the retentions team who confirmed the amount would be R2900. When asking him why this was the amount, he said “I don’t know but I can transfer you to the customer care team to find out” It was clear they couldn’t help me either. I called the retention team back and the advisor informed me that my account was I progress to be cancelled even though this was not my request with the guy from the morning. She said she would cancel it for me and informed me the amount is still R2900. I do not wish to pay this amount as this was not what I was promised from the previous advisor On the 31st Jan. I informed the advisor to do a call listen because I refuse to pay this amount. The advisor confirmed that the women I spoke to on the 31st wasn’t even from the retentions team. Only time will tell if they actually get this done. This is not the first, second or third time vodacom has done something like this to me. If they not giving me wrong information, they *****ing my money or adding things I don’t want. I’m a bit irritated by this actually and think the advisors are very ***********.