*********** Admin! Horrible Experience yet again!

<p>I Contacted Vodacom in JUNE 2017 to change my Debit Order Banking details. They confirmed that all was correct, but continued to strike from my OLD account. I accepted that this was due to the Debit Order for June already being Loaded. In July, they again processed against the incorrect account, resulting in a FAILED debit order, and failed banking fees of R115 on an account I am trying to close. </p> <p>I called in, and they confirmed that my new banking details were on their system, but could not confirm WHY they continue to process against the incorrect account. </p> <p>I was transfered to their accounts section, but the line was dropped. I tried getting through to that department 3 times thereafter, but the line was dropped mid-conversation EVERY time (number ********** ) - Nobody is able to help me sort ourt their mess!!!! Vodocom is a telecommunications network who can't even maintain their own calls, since they continuously drop! And they are unable to do process a simple request such as CHANGE MY BANKING DETAILS. Absolutely horrible incompetence - and now I have to struggle to get everything sorted out and pay failed debit order fees. The worst service provider! This is the LAST time I'm signing to Vodacom.</p>