1 reviews | Active since Nov 2016

11 Apr 2017, 07:06

*********** Accounts Department

<p>First of all, it should be noted that I was switched over to prepaid in the beginning of the year. This morning however I receined an invoice from Vodacom stating that I owe them -R0.51, this due to a BALANCE FWD of R537.98 on 04/03/2017 and then a Journal entry with item number SJK782, reference I ********** of -R538.49. What ****ed me off further was when I logged in to the Vodacom website, I was greeted with a message that my account is in arrears with and amount of R0.00 overdue. If that is not enough, there is still two different acount numbers linked to my number AFTER a account transfer was completed last year September. I mean really, get your **** together Vodacom!</p>

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Replies (3)
Vodacom
Vodacom's reply11 Apr 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update11 Apr 2017, 16:43
Reviewer Update

I would like to publicly state that Vodacom has NOT contacted me during the course of the day.

's update12 Apr 2017, 14:16
Reviewer Update

Still haven't heard anything