*********** Accounts Departement

I received a statement for R5700 for August which I called and disputed, the call centre sad that the cut off for disputes has expired, the money will be debited from my account but my dispute will be escalated. A few days later I received a mail saying that my account will be credited with R4300. My contract ends on 27/09/2017 so I called the contact centre and said I will need a refund because credit wont help me. I spoke to Zanele from accounts with reference number 1- ********** ********** , who was very rude and also did not understand the difference between a refund and a credit but said that she will escalate my refund request and that I have to send a bank statement. I cannot see why they need proof of payment for a debit order, my financial status is none of vodacom's business. Since then I have called every second day or so, first the call centre who says I have to call accounts, but when I call accounts on ********** , I go to call centre again and each time I have to give my info and explain my situation or they refuse to transfer as they say my account is not in arrears.. Finally someone from accounts said my refund will be processed by the 11th. I called on the 11th, once again after speaking to about 5 different people, was told the refund will be done within three days. Today I called again at 10:05 and spoke to Zelda, who again said I have to send a bank statement and it wil be processed within 14 days, which means only R3700 will be refunded, AGAIN I WILL BE PAYING VODACOM MORE MONEY. Did the other agents just make up dates as they went along? I don't understand who is in charge of the accounts department as I have already received a NEW statement where this months accounts is just deducted from credit. My bank accounts are frozen and I cannot use them because of this debit order. Vodacom literally has ruined me financially over the last two years which is why I have already escalated previous matter to the ncc and will be doing so once again. If no refund is given I will simply reverse the debit, keep doing so and lodge a complaint with my bank regarding all future payments to vodacom. USELESS AND ***********.