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I have ordered a cellphone, product was delivered yesterday, all well! Opened the product , found that I was sent 'NANO' sim card instead of a 'Micro sim that is required for the phone. I called the call centre this morning, after 30 minutes of waiting for someone to assist/answer. The call was answered by the most unhelpful sounding consultant/agent. <br> I asked to be assited by a senior/ manager after the agent refused to give her second name, Sifiso came to the phone, I explained my frustration at the fact that I was very hastily advised via sms at 03:19 a.m. of my account that will be debited for x amount. VERY QUICKLY INFORMED OF THAT BUT NO COMMUNICATION WHETHER THE PRODUCT that I have ordered was received by me and if everything was OK. With all that Sifiso then tells me 24-48 hours before I can even get another sim card.<br> This is totally not my fault that the sales agents are not well trained.<br> I feel very dissappointed, totally inconvenienced, not valued, and totally disgusted at the level of service I have received at vodacom as I have always been a loyal client and never ever expected to receive such poor levels of service.<br> STILL AWAITING A CALL FROM SIFISO ......<br>