TR
Tinus R
1 reviews | Active since May 2022
25 May 2022, 15:17
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I have been trying to get an fiber installation done by mweb for the past 4 months and I am still waiting. The service is suppose to be a free offer free from my employer working through mweb as the ISP and Vodacom as the Fiber provider. Vodacom never did a proper installation on the promises, never installed an ONT in order for the Router to connect to the SC fiber connector. Still trying 4 months later to get any service from Vodacom or mweb.
And I am still waiting for Vodacom to come and complete the installation.
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Replies (2)
Vodacom's replyOfficial
26 May 2022, 08:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2022, 08:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TR
Tinus R's updateReviewer Update
26 May 2022, 16:38Another day has gone by and yet another empty promise from Vodacom. Stop paying lip service and start doing something. I have been waiting 4 months already for your technical teams to come and install a ONT box. How difficult can that be.
TR
Tinus R's update26 May 2022, 16:38
Reviewer Update
Another day has gone by and yet another empty promise from Vodacom. Stop paying lip service and start doing something. I have been waiting 4 months already for your technical teams to come and install a ONT box. How difficult can that be.