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My device was booked in for a software upgrade and I was told 2-3 weeks, I received a sms yesterday saying they are awaiting spares for my device, so I contacted them and asked what spares as all it needs is a software upgrade they told me my main board needs to be replaced and that my device is actually a problem there, I asked why my main board as I know there`s nothing wrong with my phone so they said it doesnt go pass the samsung logo and I know for a fact it does as I showed it to one of the guys at vodocom vangate that it goes past it is currently at canal walk and iv never had to experience so much issues with a repair centre if only they would take the time to maybe look at my phone they would see it goes past samsung logo as its been with 3 technicians before that whom told me its definitely software only reason it was not fixed is because its still under warranty. Really unhappy with all this feedback!!! All my data will also be gone and that is even worse.