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<p>A long time customer with four contracts. Attempting two upgrades which would cost over R1000 a month on each. The level of competence at the call centre is atrocious. I have made about ten lengthy calls to the call centre. I keep on being transferred and each time have to answer countless stupid questions to verify my identity. Eventually managed to "effect" two upgrades. A week later no delivery of phones. Eventually got hold of RAM couriers and it appears that the address details and contact number that they were given were incorrect. No Voacom store can assist as they are franchises. No call center agent is interested it taking up the issue and providing feedback. I offered to travel through to the warehouse. This cannot be done. Where to from here?</p>