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<p>So I placed an online order with Vodacom for a new contract during the Black Friday specials. It was on 25 November 2016. After waiting for an entire week and half the confirmation department didn't contact me, I had to phone customer care myself and still after 3 attempts my issue still hasn't been resolved. I just got an sms stating that my confirmation has failed with no reason attached after it was approved beforehand exactly at the same time when I placed the order.</p> <p> </p> <p>Why is it that we have to always resort to sites like HelloPeter to vent our frustrations on a public platform before we get a reaction from a company? You would think that in this day and age things will go smoothly, but it always has to change in to a situation of conflict and swearing before anything gets done, it's sickening to be honest. Also, why do we have to struggle so much with these privately owned phone companies? I really would like to know!!!</p> <p> </p> <p>Absolutely unacceptable!! Maybe I should just stay with MTN instead, they have never given me any problems.</p>