***********

<p>Vodacom must have the worst service levels of all the cellphone companies.</p> <p>I have tried to contact the Customer Care call centre numerous times to sort out my account. I am trying to upgrade my contract, and they keep on telling me at the store that my account is in arrears.</p> <p>So firstly I never know what the amount due is because I never receive statements.</p> <p>When I try to update my details at the call centre they cannot understand plain ENGLISH over the phone.</p> <p>So at the end of each month I have to GUESS what the outstanding amount is, then pay it in. So this month I paid R4500. Then I was informed that I still owe R229. So I paid another R300.</p> <p>So by now it should be CLEARED. But when I phone I get put through to the Accounts Dept, then they put me through to collections dept. Then the call gets dropped. Then I phone again, then it just rings.</p> <p>I HAVE BEEN TRYING NOW FOR TWO DAYS JUST FOR SOMEONE TO ATTEND TO MY PROBLEM.</p> <p>I have also tried the call back option, twice, but needless to say I am still waiting for someone to call me.</p> <p>PATHETIC is an understatement.</p>