1 reviews | Active since Dec 2016

03 Dec 2016, 15:52

***********

<p>I changed from contract to prepaid and now, since 1Dec i have not connectivity, albeit i bought airtime! After hours on the phone, being cut off, referred to who knows who, promises, calls logged, visiting stores, etc. still no progress. I guess i am not important enough 'cause tbey make enough money elsewhere! I even get sms' s to evaluate their service! All i hv to do is reply with a free sms. What a joke as the sms fails. I tried to use the vodacom app but (haha) my no is apparently not registered on the network but hey, i received the sms... No one seems to know whete they stuffed up. So i guess i hv to go to mtn, telkom or cellc if i want to make phone calls in future. Service...? Well it is non-existent, useless and ***********! </p>

0
Replies (2)
Vodacom
Vodacom's reply04 Dec 2016, 08:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update04 Dec 2016, 13:26
Reviewer Update

I again spent time on 111 (after I phoned) with a consultant and that also went nowhere! It is now 5 hours later and no one has contacted me related to you response