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I had a Vodacom FTTH package for well over a year.. My husband requested cancellation of this fibre package in March of this year however Vodacom NEGLECTED to cancel the line at which point we decided to keep the line active. Only to find that in July out of the blue Vodacom cancels the line. FOUR MONTHS after the initial request!!!! My husband called Vodacom to have the fibre package reinstated and was advised that is not possible due to the fact that the package is no longer offered by Vodacom. We were advised to do a new application which I did online in my name on the 13th of July.It is now over SIXTEEN days later, i keep calling the support center and get led in CIRCLES. I tried calling Vumatel who installed the infrastructure in my complex and they advised me that no one at Vodacom had reached out to them tp notify them of my order and they cannot pick up my ID number. I called Vodacom and they provided me with a VT number. I called Vumatel back with this VT number only for Vumatel to inform me that number brings up an entirely different customer on their system! HOW IS THIS EVEN POSSIBLE??! HOW IS VODACOM SO ***********?? I am being led in circles on a daily basis with no one being able to give me a straight answer! THIS IS ABSOLUTELY RIDICULOUS AND UNACCEPTABLE! I need someone to get back to me asap! I have also emailed a copy of this to Shameel Joosub. This needs to be resolved!