NC
Nadine C
1 reviews | Active since Oct 2018
28 Mar 2019, 14:50
***********!!!
Good Day Vodacom
This would be the 2nd time I am reporting you here after 5-6 phone calls within the last 12 Months.
I cancelled my contract with you in 2018. I was not cancelled twice by your *********** cancellations department. Finally, in JANUARY 2019 I was able to clarify that the mistake was not mine but yours. I was issued a service request number 1- ********** ********** and was told the matter has been resolved. But I should have known that it was not. TODAY I RECEIVED A LETTER FROM YOU LAWYERS!!!!! SO FIX THIS IT HAS BEEN OVER A YEAR AND YOU DO NOT HAVE THE ABILITY TO CANCEL A CONTRACT!!!
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Replies (2)
Vodacom's replyOfficial
28 Mar 2019, 15:16 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2019, 15:16
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Mar 2019, 16:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact Vodacom Legal on *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact Vodacom Legal on *** [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2019, 16:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact Vodacom Legal on *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact Vodacom Legal on *** [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,