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<p>We used vodacom telephonic services to purchase a contract, and 2 years later, continue with an upgrade. After weeks of waiting for the delivery of the device, we decided yo cancel the upgrade, just to have the device delivered the very next day. With our minds already made up, we dicided to continue eoth the cancelation. With more than 36 phone calls, being transferred from department to department, being told everything is taken care of just to find a week later absolutely ****** all has been done, the device was finally fetched. After 3 months. Now to cancel the contract, after again more than 20 phonecalls, tranfers and being asured that the contract had been cancelled as from 31 October, I find out that NOTHING has been done and the contract is still active. As this is an online order, we can't even go to a branch to sort out the problem. The level of incompetence is astounding. Never use the online services to do an upgrade, it only leads to hours of frustration and lost time. Shame on you Vodacom and shame on your lazy useless 'advisers'. What a waste of time</p>