1 reviews | Active since Jun 2015
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<p>Vodacom outlet at Gateway processed all the paperwork to cancel and expired contract and port a prepaid number to a contract on the 13th October 2016. Since then they have not returned our calls and will not speak to us when we call. Customer care said they cant help as its a query and they don't handle those! What on earth is customer care for then?? We live 200klm from Gateway and now the only suggestion anyone has (in this computerised age) is that we drive to Gateway and ask them what is happening. Vodacom has Zero customer care and follow through on contracts. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
It’s now 3 November still no reply from Vodacom, since their original responce on the 31 October 2016 claiming a consultant will be in touch shortly.
It seems like Vodacom does not give two hoots about any customer. More than 8000 below average scores.
Shows the willingness to help. Seems like they think they untouchable. Maybe they are, that’s why customers get treated like this. One lost customer will not make a difference to them.
Its really sorry that this will go unseen and be ignored. Very sad....
It’s now 3 November still no reply from Vodacom, since their original responce on the 31 October 2016 claiming a consultant will be in touch shortly.
It seems like Vodacom does not give two hoots about any customer. More than 8000 below average scores.
Shows the willingness to help. Seems like they think they untouchable. Maybe they are, that’s why customers get treated like this. One lost customer will not make a difference to them.
Its really sorry that this will go unseen and be ignored. Very sad....