1 reviews | Active since Jun 2014
<p>Since switching over to Vodacom from Cell C last year October none of my clients or my office that use VoIP can phone me. The message they get is that the number they dialled does not exist. From my experience, I know that this is a porting problem from when they ported the number from Cell C. Unfortunately I cannot convince or explain to anyone at Vodacom how to resolve the problem. In the last year I have phone and mailed them numerous times and always with the same two results, either I get no response or they tell me they must escalate it and then I never hear back from them. I've even gone to some of their stores, where I have been told to email or phone their technical department. So here I am, a month away from upgrading two of my Vodacom contracts stuck between a rock and a hard place, wondering if I shouldn’t rather cancel and move my contract. Vodacom, if you care, contact me and fix this please. If you don't, I guess all you lose is two measly contracts</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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