1 reviews | Active since Dec 2014
***********.
Upgraded contract last year and the amount debited was incorrect. Vodacom retentions didn’t bother to sort it out. I put a complaint on Hello Peter on June 2017. Vodacom Social Media department contacted me and promised this will be sorted out. An email from them was also sent confirming that this has been sorted out. The debit order amount was fine for a few months. Now in December 2017 the debit order increases again. Sent numerous emails to the complaints and to the Social Media department. I also rep**** to the original complaint. Vodacom doesn’t even bother to reply. They just don’t give a damn!! How I regret upgrading my contract! BEYOND FRUSTRATION!
Dear Marlon,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
As per telephone conversation the discount has been loaded to your monthly subscription for the mobile number ***. I have processed the credit of the previous months for you and I have sent you an updated Vodacom account statement which will reflect that.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Marlon,
We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
As per telephone conversation the discount has been loaded to your monthly subscription for the mobile number ***. I have processed the credit of the previous months for you and I have sent you an updated Vodacom account statement which will reflect that.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,