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<p>i received an sms from Vodacom, prompting me to pay my account (which is paid by debit order every month for the last 10 years)</p> <p>i called vodacom to rectify the problem. the agent on the phone told me it was a mistake on Vodacom's side and she would rectify the problem. Today Vodacom suspended my account. when i called, i was once again told by Mbani Nkosi that it was a mistake from Vodacom's side. I then spoke to a superviser, Nambeko Ndhlovu, payment was refused by my bank. Nowhere on my account reflects a payment was requested and rejected. Nombeko undertook to email me a statement which would supposedly indicate the said transactions and i agreed to do an EFT . This is now 4 hours after our telephonic call and i still have not received any mail from Vodacom.</p> <p>i find vodacom's service pathetic and expect vodacom to compensate me for the inconvenience</p>