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On the 10th I went to vodacom to get a sim swap, they told me I need a letter from the account payer (which is my dad), fair enough so I did that. Then on the 12th I went in again and the account hadn't been paid so I was unable to do this, even though we have have a letter stating that we only have to pay by the 19th, I then went in a third time today the 16th and got told no I need a letter head from the company because it's a business account. The competence level in Fourways mall vodacom is absolutely pathetic. Staff should know to tell me this in the first place because now I am having to go there a forth time for a f*cking sim swap!!!!