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I hope i will be getting some feedback on this as it seems the online survey doesn't work or get checked or followed up . I had numerate complaints the last 3 weeks ,I upgraded about 3 weeks ago the sales lady didn't tell me that the sim for the tellephone has changed ,when i go home i realized that i need other SIM ,the following day i phoned and they told me i had to pay R 70 for a simswap because i am on a contract but pay as you go only pay R20 when i ask why i am paying R150 for upgrade fees it said that is admin fees,for filling out 3 papers after being transfered to about 3 people the couldnt tel me for what the R150 is it was said that that was admin fee that vodacom supply the stores with ,i did the survey and rated them almost nothing ,but no one will even follow up as why the were rated so poor.Eventually the manager gave me the sim swap for free.i was so angry that i wanted to cancel 4 contracts with them.on top of this i went with my girlfriend to do her upgrade last week she was on a low package and decided to move to another package was told it takes 48 hours then she can do a sim swap that only cost her R62 .after that she looked at her balance ,out of characters