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I've upgraded online last week and phoned to say that they must please make a note that I will not be at work on Monday. On Monday the courier phones to say he is at my work, I said I can be there in 5min but he said they will rather come back and deliver 1st thing Tuesday morning. It is now Wed and still no delivery. I phoned Vodacom, after being cut off twice, I was on the line all together for 82min, but no one can tell me when I can expect delivery. I spoke to Hildegard and she said she will phone me back in 5min. Needless to say, I still haven't heard back from her. I phoned again now, my phone is back at the warehouse and they are not sure when I can expect delivery and they don't know who I can speak to.... Beyond useless!