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I have been trying to upgrade for a week now with no luck. I keep asking for assistance online but to no avail. I am told that I am a 3D client and that the staff does not have the required applications to assist me. I was given a line to call and whenever I call that line, I am routed to the incorrect department. Apparently only a megastore can assist me as my profile is considered as a high profile. I pay ridiculous amounts of money each month without fail only to be sent from pillar to post. Why offer an online chat service and upgrade service when nobody is equipped to assist. if anyones life should be made easier, it should be your high profile clients. If this is not resolved in the next 24 hours I will cancel this contract and move to a different service provider! I will not be inconvenienced by having to go to a megastore if you guys offer online support. THIS SHOULD BE ABOUT MY CONVENIENCE NOT YOURS!!!!!