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I called the call center and spoke to a consultant on the 27th January 2015 who had said he would down grade the account from a Smart L to smart M with out Migration fee. the next day we get charged for Migration we call vodacom and they say the consultant cant do that. i have been on the phone three days and when i eventually get through to someone they end the call. a lady was meant to call me back yeaterday to fix this problem and i am still waiting