Incompetency yet again

I've seriously had it with vodacom,I've been having problems since I app**** for a contract with you.Eventually after many phone calls I had to make I got the contract and not the one I wanted in actual fact it was strongly suggested to me by one of your consultants. I got the wi fi router on the 11/04/2015 and I've been struggling to set the damn thing up ever since. I've been dealing with your consultant Nuraan in Promenade and thought that she could help me but I keep going back and fourth. I've been speaking to call centre agents that are as *********** as ever its shocking no one knows what they actually doing at vodacom as I've been struggling with them since I've had the wi fi in my position. Then I wake up on the 16/04/2015 to an sms that you guys debited me for something that doesn't even work. I'm highly annoyed by this service and utterly disgusted You debited me with no problems but I have to deal with your lazy and *********** staff that cannot do their jobs correctly I suggest you employ staff that knows what they doing. I'm no longer interested in this contract and want all funds reversed that was paid and debited by me. Waiting to hear from you asap.