PL
Phil L
1 reviews | Active since Dec 2009
01 Jul 2025, 07:50
Incompetency to say the least
I am really tired of the incompetency of Vodacom. Took a pretty decent data package out last year from vodacom 200gb for R299. Then last month some fool conned me into upgrading said data package and with the upgrade i get a Vodacom tablet (which he **** about which tablet i will receive). I returned the tablet the next day back to vodacom and asked them to please cancel the upgrade and return my package to normal. I am now billed the full data price of R917 instead of being returned to my normal price of R299.
How is it so difficult to offer decent customer service?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Jul 2025, 08:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jul 2025, 08:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PL
Phil L's updateReviewer Update
02 Jul 2025, 12:43i am still waiting for you to contact me
PL
Phil L's update02 Jul 2025, 12:43
Reviewer Update
i am still waiting for you to contact me
PL
Phil L's updateReviewer Update
08 Jul 2025, 08:07hi there, i see the credit is showing, but my contract price is still showing R917 which should be R329. So i am not confident that this has been sorted out
PL
Phil L's update08 Jul 2025, 08:07
Reviewer Update
hi there, i see the credit is showing, but my contract price is still showing R917 which should be R329. So i am not confident that this has been sorted out
PL
Phil L's updateReviewer Update
08 Jul 2025, 08:11hi there, i see the credit is showing, but my contract price is still showing R917 which should be R329. So i am not confident that this has been sorted out
PL
Phil L's update08 Jul 2025, 08:11
Reviewer Update
hi there, i see the credit is showing, but my contract price is still showing R917 which should be R329. So i am not confident that this has been sorted out