INCOMPETENCY OF VODACOM

Good day I went in to Vodacom in Tzaneen Lifestyle during September 2019 and was assisted by a lady called Veronica. I had four numbers on my contract. I upgraded my number and cancelled the other three numbers. They told me that the last payment for the three cancelled numbers would go off at the end of November 2019. To my surprise, a huge payment went off at the end of December 2019. Upon enquiring at the same Vodacom shop, I was informed that the three numbers were never cancelled. I immediately tried to phone Vodacom, but to no avail. No answer for more than 30 minutes, and later, when I eventually got through, they were offline, and have been offline for about four hours now!!!! Posted this on social media, and they immediately responded in Messenger that they will phone me. I have still not received a call from them. I also bought a new screen protector as mine was cracked, and the lady at the same Vodacom shop called Portia, put a screen protector on my phone which doesn't cover the whole screen. I went back and was refunded, but she was so unfriendly after this episode. Just turned her back on me and walked away!! Vodacom's staff is so ***********, it is just unbelievable!