Incompetency of consultants

A month ago I contacted the cancellations department at Vodacom to request a cancellation on my contract as its 24month period is ending the 24th of this month. After having to go back and forth with the consultant over 5 times regarding cheaper data plans that I said at the start of the call I do not want, he said he will initiate the cancellation.

Call back this morning to follow up, just to find out it has never been done. This is not the first time that I have had this issue with Vodacom. I find the consultants to be *********** more times than they are competent. I made an effort to call a month in advance to ensure that all benefits are cancelled so that I need not continue paying for it once the contract ends and to be told that it has been done when in fact it has not is very upsetting. Vodacom will not see to it that I get refunded as they haven't in the past, yet they are quick to send debtors collectors for their funds.