Incompetency, Lack of Service and Rude service

Good day,

I am beyond frustration with the level of service and treatment am encountering with Vodacom Fibre billing department. I signed for a new router last month because of incompetence of their employee, and today am told to sign for another oerder number/router due to anther *********** employee who deleted my order number for reasons unknown to me on the 25th December, am oly told today that i need a new order, after been takin from pillar to post since yesterday morning. This is wasteful expenditure caused by employees who are not hold liable to account for their incompetency? I have already lost half day of my productivity on the phone with different callcenter consultants who all gave me different stories, and now am told I need to sign another contract while there was absolutely nothing wrong with my account. I asked about the router and I was advised to continue to use it because everything ease remain the same, can only use it if the old one gives me problems but , today am told by a rude consultant from billing (Nozipho Ngcobo ) that I was not supposed to use it because there was a new one which was delivered. she even said she doesn't understand why I still want to sign up with Vodacom if am not happy with their service. when i asked if i can have recording of our conversation, she said i can go to any Vodacom shop and listen or go with my lawyer to get the recording.

I rely on internet to perform most of my work commitments, and this is not how one should be treated by service provider. Please assist if you can.