Incompetency is **********

I am totally appalled by the way in which Vodacom is conducting and providing a so called service to paying customers that receive incorrect, diluted & indecorous information from call centre idiots I upgraded 2 b.contracts on 20/01 spoke to Tabisa & Vuyo they confirm delivery 3 days after 1week I call wheres my package RAM is responsible I receive my orders 3weeks later after fighting threatening the supervisor Siya he informs they dealt with issues of ***** the factory had delays no follow up no 1 ensured my order was processed if I didn't call nag threaten I would still be waiting it gets better sim needs activation a letter must be sent they don't inform me I call again they active it twice sim is then blocked I call to unblock another week goes by 4 weeks in and still having a problem Cherry on top Sony we received is malfunctioning I call to collect replace with new I get told by Unique Davis that we need to take the phn to a Vodashop to hand in I argue she says this is procedure, I drive 2 v.shop tech says they don't replace Im furious I call her whilst there then only processes my request she wasted my time petrol money this is ********** utter ******** SA service