Incompetency & Extreme Poor Service

<p>On Sunday 05th February my two cell phone contracts was suspended due to a debit order that was returned. I immediately drew the cash and paid at our local Vodacom store in Hartbee****rt. About 30min later my two phones was re-connected and the problem was solved. However, on Monday evening just after 5pm, the phones was suspended again. I phoned customer care and was on the phone with them for over an hour. They told me that the services is suspended due to it being in arrears. I told the lady over the phone that I paid at the branch in Hartbee****rt and that she must look for the payment. Her response was, “How must I do that” After an aggravated and lengthy conversation, I was told to wait an hour and restart both phones and the problem would be resolved. An hour later I did that and only one of the 2 phone was re-connected.</p> <p> </p> <p>On Tuesday morning, my fiancé who is using the 2nd phone, went to the Vodacom store in Hartbee****rt and waited there for over an hour without being helped. My fiancé eventually left. I phoned customer service again, whose first words was my account is locked due to non-payment. I repeated the conversation I had the previous day. I was put through to many different departments and every time had to re-tell the story. Eventually I spoke to someone who told me that I must wait 2 hours, then restart the phone. After 3 hours we restarted the phone only to find that it is still blocked. I went to the Vodacom store where I had to wait for another 30min before being helped. The lady at the Vodacom store told me that she’ll send an e-mail and that she won’t be able to tell me how long this would take. An hour later, I phoned Customer care again, re-explained the situation and was put through to their Solutions department where again I had to re-explain. I spoke to an Innocent who sounded to know what she was doing. She told me that it is a coding problem and that she will unblock the phone herself immediately. I thanked her for her professional service. I phoned my fiancé to restart the phone again, still with no luck. I phoned customer care again, re-explained the story and was told that they can see the payment reflecting but due to the coding, my phone is blocked. The gentleman said he will escalate the mater to he’s superiors and will personally phone me back before 5pm.</p> <p> </p> <p>At 6pm I phoned customer care again, re-explained the situation and was told by the lady that it is because the account is in arrears. I again told her the whole story and she said there’s nothing she can do about it. She told me that she can’t do anything about it and that I must speak to their accounts department. I told her that I did speak to them and that they were going to phone me back before 5pm, which never happened. I demanded to be put through to their accounts department, on which she rep**** that they only work until 5pm and that I had to wait till the next day. Now we’re on day 3. They’ve taken my money, and can’t deliver the service I pay for. They are incapable of providing customer satisfaction, incapable of offering professional service, incapable of employing competened people, incapable of keeping promises. I’ve phoned customer care at least 9 times which does not include my visits to their store in Hartbee****rt which are just as pathetic not mentioning the calls to the activation department, accounts department and the solutions department. Every time being told to wait between 1-4 hours and restart the phone. I’ve given up with Vodacom and don’t know who else to speak to who can solve this issue. </p>