Incompetency by Vodacom **********ly renewed contract on my behalf

Hi

I had completed paying for my device end of January and within that period I tried to call Vodacom to cancel receiving airtime for the device with not luck.

I got double debited between Jan and Feb. when this happened I assumed it was end of contract fees or something like that turns out there was a new contract taken up without my knowledge.

I have logged this with Vodacoms ***** department but no one has gotten back to me apparently I have to wait 7-14 working days as if this won’t inconvenience my bank balance.

It’s very surprising how a big brand like Vodacom would open contracts without FICA documents or doing further due diligence before upgrading a whole contract.

When I queried this with them they asked if I haven’t received a device like I would waste my time crying *****, such an absurd question!!

The next payment for this contract is on the first of March and I am not will to pay so much money because of someone’s incompetency at Vodacom

Someone better give me answers because this is really unacceptable.