Incompetency at it's best
I went and got a cellphone contract at Menlyn Vodacom in October 2021. The lady Lindelwa Mqina assisted me with the contract. When I came to collect my phone, she informed me that all the upfront payment were done however she failed to advise me that my deduction/debit order will go off early than I stated, which left my account in arrears. I then experienced issues with the contract phone where I was not receiving nor make calls. I went back to the Vodacom Menlyn branch to get my issue sorted and still even today I'm unable to make or receive calls. What makes me even more frustrated is the fact that no one is interested in fixing my issue and also they technicians keep telling me the same thing.
I want this issue sorted asap because it's affecting my business. If not, then give me a brand new sim card because that's where the problem is.
I have phoned that number numerous times and still have not won. I'm always told different stories about changing my number and that I have to pay R85 for a contract sim that has never worked and it is not my fault. I also don't understand when you say you tried getting ahold of me with no success what do you mean. I have provided a number that I'm always available on.
I didn't sign a contract with you guys to not have a working sim. If I wanted a phone with no sim I would have stated. I need this issue sorted asap or I'm taking this to my lawyers as I have been very patient and you are deducting my account every month but I'm not using your services.
I have phoned that number numerous times and still have not won. I'm always told different stories about changing my number and that I have to pay R85 for a contract sim that has never worked and it is not my fault. I also don't understand when you say you tried getting ahold of me with no success what do you mean. I have provided a number that I'm always available on.
I didn't sign a contract with you guys to not have a working sim. If I wanted a phone with no sim I would have stated. I need this issue sorted asap or I'm taking this to my lawyers as I have been very patient and you are deducting my account every month but I'm not using your services.