Incompetency at its best!!!!

Vodacom messes up once again. A never ending story. A while back as reviewed earlier, I app**** at Vodacom to transfer my personal cell phone account to the business as my private bank account was closed and the phones are used for business. They lost all the papers and never carried it out.

A rep, from Vodacom said an agent would contact me about this. Never happened. After days of fighting on face book someone eventually helped us to change the debit order to the business but they did not change the contract to the business.

Now to to it all for about two or three months they claimed the monthly debit order from the business. Now woe and behold at the end of last month Vodacom did not claim the debit order. The funds were available. So the fault is on their side.

Then they send contact me with their impersonal recorded voice messages to say that I must pay the account or they will stop my airtime. The payment was **** through Absa Banking from the account that they were supposed to debit from. Now I'm still getting demands to pay my account. Vodacom, please sort this mess out. Once my contract is finished next year I will be moving over to Telkom which is cheaper. I have other services with Telkom and have never once experienced incompetency like this.

Someone there is not doing their job. I also suggest that you make human contact with your clients and not harass them with prerecorded telephone calls, especially when you are in the wrong and you should give your client a chance to defend himself. I have never in my life experienced complete incompetence nor poor service from any other business that I have dealt with. Personally on a scale from 1 to 10 I would rate your service as -10 as there is no service.