Incompetency and lack of accountability

Incompetency and lack of accountability I wanted to cancel my Vodacom contract and they convinced me to stay so I renewed my contract.

It just been a mess since and literally called them 3 days in a row without my challenges being rectified instead when you call you get another agent that will tell you that they didn’t assist you the last time and don’t know what the other agent did.

For a communications company, your systems are such a mess and need to be sorted out. You also need to train your cancellation division people on customer service. They promise to call and never call. I got 2 promises from a different agent to call me back and didn’t receive a single call back from them.

They have billed me twice for minutes and data that I have not received. I wish I had trusted my gut and not renewed the contract as per my initial plan.