Incompetency

<***> Date: Wed, 13 April 2021, 21:49 Subject: ***

I called Vodacom on the 24 March 2021 for assistance with my phone getting some Google error, I couldn't open my Gmail, Playstore and banking app that I use when working. I couldn't work for 2 days thanks to Vodacom *********** agents. The first lady agent I spoke with said my problem is a global thing happening then we got cutoff, I then called again spoke to the lady who also couldn't help when I told her that the lady I spoke with previously said it's global then she put me on hold and confirmed the global story but suggested that I should go to the Vodashop. I went to Maponya Voda branch spoke with some tall guy who also confirmed that they received email about global error clients are experiencing. He said the lady shouldn't have sent me to the store because they too cannot help. I went to some guy on town to fix my table and asked him about this global error and advises me what to do them my phone started working. I would like Vodacom to investigate and provide feedback.